Account Manager (B2B SaaS)

About the Role We are looking for an Account Manager to own client relationships, coordinate product implementation, and drive long-term customer success at Enji.ai. This is not just a communication role. You will be responsible for moving client requests forward, coordinating with internal teams, anticipating risks, and ensuring that every open issue reaches a clear resolution. You will manage the entire customer lifecycle — from onboarding and integrations to ongoing account management, customer retention, and contract renewals. What You’ll Do - Manage client accounts from onboarding through ongoing support and contract renewal. - Coordinate product implementation and integrations with Jira, Slack, Telegram, Confluence, Google Workspace, and other platforms. - Translate client requests into clear tasks with defined owners, priorities, and deadlines. - Coordinate with Engineering, Product, and Support to resolve issues and keep things moving. - Proactively follow up with clients and internal teams without waiting for reminders. - Keep clients informed about progress, blockers, and next steps. - Identify risks early, escalate issues when necessary, and propose alternative solutions. - Verify that issues are resolved and confirm outcomes with clients. - Monitor customer satisfaction, product adoption, and churn risks. - Identify opportunities for account growth, expansion, and renewals. - Maintain clear records of decisions, commitments, and outstanding issues. Requirements - 2+ years of experience in Account Management, Customer Success, Client Implementation, or a similar B2B role. - Experience managing multiple client accounts and coordinating onboarding or technical integrations. - Strong ownership, proactivity, and follow-through. - Ability to turn ambiguous requests into actionable tasks and coordinate their resolution with technical teams without writing code. - Strong communication, prioritization, and escalation skills. - Experience with Jira, Slack, Confluence, Google Workspace, or similar tools. - Fluent in Kyrgyz, Russian, and English. - Based in Bishkek, Kyrgyzstan. Nice to Have - Experience in B2B SaaS or technical support environments. - Familiarity with APIs, OAuth, webhooks, bots, and third-party integrations. - Experience with self-hosted installations and software update rollouts. - Experience with renewals, upselling, and account expansion. - Familiarity with Customer Success metrics such as retention, churn, adoption, and CSAT. Why Join Us? At Mad Devs / Enji.ai, you will work closely with clients, product, and engineering teams, directly influencing customer experience and business growth. We value autonomy, accountability, and initiative. You will have the opportunity to build strong client relationships, improve customer processes, and help B2B customers get lasting value from our product.