What to do if a payment didn't go through

• Payment in progress: wait for the automatic check (about two minutes), then select Check again. If you haven't paid, you may be able to cancel.
• Payment didn't go through: select Try again and choose a payment method.
• An unfinished payment already exists: check its status. To switch methods, choose Choose another payment method and confirm cancellation where supported.
• We could not verify the payment result: check Settings → Billing. If money was taken but no paid order appears, contact support with the payment date and amount.

Points used on failed or canceled payments return to your balance. If you were charged twice, see the refund policy.